CSR

Company: Seacoast Service Partners NA
Location: Fort Myers
Posted on: April 1, 2026

Job Description:

Job Summary We are seeking a highly motivated and organized Customer Service Representative (CSR) to join our plumbing team. The CSR is the first point of contact for customers and plays a vital role in providing exceptional customer service, scheduling appointments, and supporting daily operations Requirements Key Responsibilities · Answer inbound calls and respond to customer inquiries in a professional and courteous manner · Schedule and confirm plumbing service appointments · Dispatch technicians and coordinate daily job assignments · Maintain accurate customer records in the system · Handle billing questions and process payments as needed · Resolve customer complaints or escalate to appropriate team members · Follow up with customers post-service to ensure satisfaction Qualifications · High school diploma or equivalent · 1 years of experience in a customer service or administrative role (experience in a plumbing/HVAC or home services company a plus) · Excellent verbal and written communication skills · Strong organizational and multitasking abilities · Proficient in Microsoft Office and service dispatch software (e.g., ServiceTitan, Housecall Pro, or similar) · Ability to remain calm under pressure and manage high call volumes Work Environment Office-based with standard business hours (occasional weekends or evenings may be required) Fast-paced and team-oriented Benefits · Competitive pay · Health, dental, and vision insurance · Paid time off and holidays · Opportunities for growth and advancement

Keywords: Seacoast Service Partners NA, North Fort Myers , CSR, Customer Service & Call Center , Fort Myers, Florida