Marketing/Sales Operations Specialist

Company: Modern Marketing & Commerce, Inc.
Location: North Fort Myers
Posted on: May 3, 2021

Job Description:

Modern Marketing & Commerce (MMC) is a sales transformation company working with Building Products, Healthcare, Commercial & Industrial, Direct-to-Consumer, and Animal Science.  Many of MMC’s clients are industry leaders, tapping MMC’s sales and marketing expertise to design, plan, and execute growth strategies that transform the customer experience.

To support our growth, MMC is looking for a self-motivated Marketing & Sales Operations Specialist to work for our account teams to facilitate and participate in the design of journey maps across the customer lifecycle (acquisition, retention, expansion, and reclamation). 

The Role

• Will build and execute campaigns, targeting queries, selection rules (and Salesforce data extensions) to successfully execute the customer journeys through various marketing platforms, such as Salesforce Marketing Cloud and Red Point interaction.
• Ability to understand goal of programs, including client’s growth strategy, targeting requirements and the marketing channels need (email, direct mail, text, social, etc.)
• Understanding of the sales processes required for client and strategy, such as lead and opportunity management, quoting and ordering processes.
• Is a subject matter expert with regard to how data is used in the customer journeys, and the integration of data between applications.
• Follows a budget and is conscious of budget considerations with decisions being made.
• Learns and understand Compliance Regulations across channels and helps to reinforce regulations across team members.
• Will work closely with other functions, such as Business Analyst, Technology and Data Services Team.

Desired Skills and Qualifications:

• Experience administrating, managing and quality checking the applications used in marketing communications platforms.
• Excellent oral and written communication skills, paying close attention to the details.
• Deliver a high-level of customer service and customer relations support.
• Excellent organizational, critical thinking and problem-solving skills
• Ability to thrive in a fast-pasted environment is a must.
• Open to different and new ways of working that enhances performance.

Education:  

Four-year Marketing / Technical or Business Degree or equivalent education plus experience.  Five or more years of marketing and journey mapping experience preferred but not required. Experience using various marketing platforms such as Salesforce Marketing Cloud, HubSpot, and Redpoint is a plus.

About MMC: 

We work with our clients to help them build high-value relationships with their customers in a new era of doing business. Whether they are launching a new product, trying to revive an existing one, or looking to expand into a new market, our team of experts develop turnkey solutions to address their growth needs. Our services include:  

• Customer Data Management
• Customer Analytics
• Journey Building
• Digital Strategy
• Lead Generation
• Inside Sales
• Customer Service
• eCommerce
• Order Fulfillment

Our Company Values 

• We are reinventors at heart, and we are re-imagining the employee experience and “corporate” culture for the new age.
• We do the right thing for our clients and their customers.
• We listen, learn, and act.
• We build leaders, not managers.
• We work hard and play hard.
• We give back to our communities.
• We foster a quality of life and a career.

The Team: 

MMC is a virtual workforce that allows you to build your career from anywhere and will challenge you to take on new opportunities. MMC provides our employees with competitive compensation and benefits. We encourage wellness-first throughout the workday, whether it is attending a streamed workout session, getting outside, or even spending time with your kids and family as they navigate our virtual world. We know not every day will be easy, but we ensure if you work hard for us, we will work hard for you. 

Keywords: Modern Marketing & Commerce, Inc., North Fort Myers , Marketing/Sales Operations Specialist, Other , North Fort Myers, Florida