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Parts & Service Rep.

Company: Northern Tool & Equipment - Glassdoor 3.8
Location: North Fort Myers
Posted on: May 3, 2021

Job Description:













Job Description

Parts and Service Representative

Title of Position

Store Manager

Title of Supervisor

Retail

Department

All Locations

Location

PRIMARY OBJECTIVE OF POSITION:

To perform sales and related activities in the service area in a professional, courteous, reliable and results-oriented

manner in order to enhance the image, reputation, growth and profit of the Company.

MAJOR AREAS OF ACCOUNTABILITY:

1. Assistsall customers and potential customers in a professional, courteous, reliable, attentive, honest and responsive

manner by identifying customer needs and providing knowledgeable assistance to help them select the correct

product(s) to serve their needs.

2. Remainsinformed on all products and demonstrates and explains products to promote proper and safe operation.

3. Helpscustomers with loading equipment and makes deliveries as needed.

4. Processesparts, performs assembly and light repairs and processes service repair orders through servicing

customers, processing paperwork, ordering parts and informing customers when their merchandise is in.

5. Helpsto maintain a neat and orderly environment, including all product displays and work areas.

6. Acquiressupervisors approval on all disbursements of Company funds.

7. Respondsto phone calls from customers or potential customers.

8. Protectsthe store against theft by reporting suspicious activity to the manager on duty.

9. Participatesin all non-commission events deemed necessary by the Company such as physical inventories, sales

meetings, trade shows and special sales.

10. Sourcesall parts for stock and repairs, orders parts, follows up on backorders and recommends stocking of new

product or number on hand to better serve the customers.

11. Keepssupervisor informed of important information developments, potential problems and related information

necessary for effective management.

12. Performsrelated work as apparent or assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The

requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.






High school education or equivalent, plus at least one year of college or technical training.

At least six months of related retail sales experience or technical experience

Knowledge of light industrial products, hydraulics, etc.

High mechanical aptitude.

Ability to communicate effectively with customers.

January 2009






Job Description

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.






Frequently required to use hands to handle objects; and talk or hear.

Ability to lift up to 70 pounds.

Frequent bending, twisting, stooping, reaching and lifting.

Required to stand on cement floor for long periods of time.

Specific vision abilities required include close vision and the ability to adjust focus.

SUPERVISION OF OTHERS:

None

APPROVAL:

This document is intended to describe the general nature and level of work being performed by people assigned to this

position. Itis not intended to be an entire list of all activities, tasks and skills required of people in the position.

January 2009

Keywords: Northern Tool & Equipment - Glassdoor 3.8, North Fort Myers , Parts & Service Rep., Other , North Fort Myers, Florida

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