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Supervisor, IT Solutions Delivery

Company: Lee County Electric Cooperative, Inc.
Location: North Fort Myers
Posted on: May 3, 2021

Job Description:

Supervisor, IT Solutions Delivery

Category

Information Technology

Job Location

4980 Bayline Drive, North Fort Myers, FL

Tracking Code

176-376

Position Type

Full-Time/Regular

JOB TITLE: Supervisor, IT Solutions Delivery

Location: North Fort Myers, Florida

Work hours: Varied shifts

LCEC provides reliable, cost-competitive electricity to more than 224,000 customers throughout a five county service territory located in Southwest Florida. We employ approximately 400 skilled employees and are one of more than 750 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Position Summary: This position is responsible for delivering IT solutions that create business value. This position leads the IT Business Analyst and Software Development teams to understand and document business requirements, discover, assess, build, and configure technical solutions and enterprise applications. This position is responsible for providing governance and leadership to technical experts, and for streamlining service delivery, change and release management and works closely with the applications/platform team for deployment/implementation of applications and changes.

Position Responsibilities:

Leadership:

* Participate in strategic planning - particularly regarding services owned by the IT Solutions Delivery team including business analysis, change control, enterprise content management, software development and release management. * Monitor and improve process performance for all services owned by IT Solutions Delivery. * Lead a team of IT Business Analysts * Lead a team of Software Developers * Maintain effective working relationships with employees and customers at all levels within LCEC. * Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. * Provide current and accurate information to requesters, courteously and in a timely manner. * Provide direction and leadership to team members and customers regarding the software development lifecycle and methodologies. * Define, maintain, and meet service level agreements for owned services. * Manage and streamline the flow of work through the development process from analysis to development and deployment.

IT Business Analysis:

* Create standards and governance for eliciting and documenting functional and non-functional business and technical requirements for solutions. * Document, monitor and improve the processes and procedures to deliver IT Business Analysis services. * Ensure that business and technical requirements for new solutions and changes are well-documented and meet the needs of the development, QA, operations, and information security teams. * Perform post-implementation value assessments to ensure solutions are being utilized and are continuing to meet business requirements.

Software Development:

* Work with Enterprise Architecture to select the best platform/approach for technical solution development. * Design and implement a strategy to achieve rapid deployment of solutions based on data classifications. * Create and ensure the use of standards and templates for coding practices, technical documentation, operational support, and training material. * Implement master data management within enterprise content management.

Required Qualifications:

* BS degree in Computer Science or closely related field. * Ten (10) years' hand-on experience in the software application development industry, with four (4) years conducting business analysis, two (2) years developing applications, two (2) supporting and testing IT applications. * Five (5) years' experience as a Supervisor. * Applied experience in Project Management. * Applied experience in Process Improvement. * Applied experience in ITIL Service Management. * Proficient with MS Applications.

Desired Qualifications:

* Two (2) years' experience leading small to mid-sized cross-functional initiatives. * Two (2) years' experience utilizing an issue tracking system. * CBAP certification * PMP or PMI-ACP certification * Six Sigma certification * Working knowledge with the following software products: * Automated Metering Infrastructure (AMI) Systems * NISC iVue Suite * SCADA/ICS Systems * Sharepoint

Physical Demands and Work Environment: The physical demands and work environment characteristics described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

* Physical Demands: May be required to sit for extended periods of time at a desk/computer terminal. Able to view computer monitor from a reasonable distance * Work Environment: Air-Conditioned office, computer room.

LCEC provides reliable, cost-competitive electricity to more than 224,000 customers throughout a five county service territory located in Southwest Florida. We employ approximately 400 skilled employees and are one of more than 750 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors.

Keywords: Lee County Electric Cooperative, Inc., North Fort Myers , Supervisor, IT Solutions Delivery, Other , North Fort Myers, Florida

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