Customer Care Advisor - Summerlin

Company: BankTalent HQ
Location: Fort Myers
Posted on: May 15, 2025

Job Description:

Position Summary
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customers
  
  Education & Experience
  
  Knowledge of: Strong organizational skills
  
  • Basic knowledge of web browsers, digital offerings and products and services
  • Have or the ability to obtain Busey account with online/mobile banking
    Ability to:
    
    • Leverage strong interpersonal, written, and verbal communication skills
    • Analyze and solve problems efficiently and accurately
    • Maintain mental concentration and visual attention to detail
    • Effectively manage time
    • Express desire and show the willingness to assist customers and resolve issues
    • Able to work independently and in a fast-paced, team environment
      Education and Training:
      
      • Requires High School diploma
      • Requires knowledge of Microsoft Office
      • Previous banking experience preferred, but not requiredRequired
        Preferred

        Job Industries

        • Other

Keywords: BankTalent HQ, North Fort Myers , Customer Care Advisor - Summerlin, Other , Fort Myers, Florida